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Does it fit dogs and cats only? How about other animals?

Vervve currently offers petwear for dogs and cats.

However, depending on the size and breed of your pet, our clothing may fit other small animals.

Please refer to our size chart on the product page to see if the product is suitable for your pet.

Do you ship globally?

Yes, we ship globally. Shipping rates and delivery times vary depending on your location.

You will also notice the shipping information when checking out your cart.

For other information, please refer to our shipping policy for more information here.

Can I make a return or exchange?

Yes, but we think you’d love our products!

Return or exchange requests are possible within 7 days of order arrival, provided that they comply with our Return & Exchange policy.

Please contact us at with your order number and the reason for the return or exchange.

We will assist you in processing the return or exchange.

Size & Care

How do I measure my pet for clothing?

Start from measuring your pet with our size guide.

To get an accurate measurement of your pet, measure their girth (the widest part of their chest), neck, and length (from the base of their neck to the base of their tail).

It's best to use a soft measuring tape or a piece of string that you can then measure against a ruler.

Contact us for help if you still have any sizing issues.

How should the petwear fit my pet?

The petwear should fit comfortably, without being too tight or too loose.

Please refer to the size chart on each product page for specific measurements and recommendations.

It is important to measure your pet accurately and choose the appropriate size to ensure a comfortable fit.

Can I exchange the size if it doesn't fit my pet?

Yes, we offer an exchange policy for sizing issues.

If the size you ordered does not fit your pet, you may exchange it for a different size within 7 days.

Please contact us at with your order number and the reason for the exchange.

We will assist you in processing the exchange.

How should I take care of your product?

Proper care for your pet's clothing is essential to ensure it stays in top condition for longer. To keep your pet's wear looking its best, please follow the care instructions below.

1. DRY CLEAN ONLY: For the best care of your pet's jacket, we recommend dry cleaning only. This will prevent any shrinkage or damage to the fabric and keep the jacket looking its best.

2. Iron Low if Needed: If you need to iron the jacket, do so on a low heat setting. This will help maintain the integrity of the fabric and keep the jacket looking crisp and clean.

3. Do Not Machine Wash: Avoid washing the jacket in a washing machine, as this can cause shrinkage and damage to the fabric and its detailing.

4. Do Not Tumble Dry: Tumble drying can shrink the fabric and cause damage to the jacket's shape. Allow the jacket to air dry naturally.

5. Do Not Bleach: Bleaching can damage the fabric and its color, so it is best to avoid using bleach on the jacket.

Keeping your pet's wear clean and in good condition helps to maintain its appearance and comfort, making sure your pet looks great and feels great too.


What payments do you accept?

At Vervve, we accept several payment options to make the checkout process as convenient as possible for our customers. Our shopify website accepts the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express, Discover
  • PayPal
  • Apple Pay (on supported devices)
  • Google Pay (on supported devices)
  • Shopify Pay
  • Amazon Pay

All payment transactions on our website are secured and encrypted with SSL (Secure Socket Layer) technology to protect our customers' sensitive information.

If you have any issues with payment processing, please reach out to our team for assistance.

How do I know if my order is confirmed?

When you place an order on our website, you will receive an automatic confirmation email from us with a summary of your purchase.

If you do not receive this email, please check your spam folder or contact our customer support team for assistance.

After you place an order, you can also log in to your account to view the status of your order.

If you have any questions or concerns about your order status, please don't hesitate to reach out to our team for assistance.

Please note that it may take up few minutes for the status of your order to update in your account.

Can I change my order details?

You can change your order details if the order hasn't been processed yet.

Please contact us at as soon as possible with your request.

However, please note that once the order has been processed, we may not be able to make any changes to it.

To ensure timely and accurate fulfillment of your order, it's best to double-check all of your information before placing the order.

If you have any concerns or questions about your order, feel free to reach out.

It’s sold out. What can I do?

If a product is sold out, you can sign up for our restock notification on the product page to receive an email when the product is back in stock,

Make sure you sign up our newsletter to stay tuned for restock, we will also update our customers through social media, such as Instagram.

I didn’t get a confirmation email. What should I do?

If you haven't received an order confirmation email, please check your spam or junk folder.

If it is not there, please contact us at with your name and order number (if you have one).

We will assist you with updating your email address and resending your confirmation email.


How much does shipping cost?

The shipping cost will vary depending on your location, the size of your order, and the shipping method you choose.

You can see the shipping cost for your order at checkout, before you place your order.

We offer various shipping options to meet your needs, including standard shipping and express shipping.

When will I receive my order?

The delivery time will depend on your location and the shipping method you choose.

We provide estimated delivery dates for each shipping option during checkout.

If you need your order by a specific date, we recommend choosing an express shipping option.

Wholesale Partnership Program

How do I become a wholesale partner?

To become a wholesale partner, please provide a brief introduction of your brand or business and fill out the inquiry form or send an email directly to Once we review your information, we will contact you to discuss the next steps.

What are the benefits of joining the wholesale program?

Our wholesale program offers competitive pricing, a wide selection of products, exclusive designs, and dedicated support to ensure a successful partnership.

What is the minimum order quantity for wholesale purchases?

The minimum order quantity varies depending on the products. Please contact us directly for specific details.

Do you offer international shipping for wholesale orders?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Buyers can either arrange their own shipping or request a shipping quote from us for their decision.

What payment methods do you accept for wholesale orders?

We accept various payment methods including credit/debit cards, bank transfers, and PayPal. Specific payment terms will be discussed further.

Pet Ambassador Program

How do I become a pet ambassador?

To apply for our pet ambassador program, please fill out the contact form, and include any social media platform account of your pet. We will review your application and notify you once your pet has been selected.

What are the requirements for being a pet ambassador?

We are looking for pets with a strong social media presence, engaging content, and a love for being dressed up and photographed. Specific follower counts and engagement rates will be considered during the selection process.

What are the benefits of being a pet ambassador?

As a pet ambassador, you will receive free promotional petwear and accessories for certain events, exclusive discounts for your followers, and opportunities to be featured on our social media and website.

How often will I receive new products to promote?

Ambassadors typically receive new products each season or when we launch new collections. The frequency may vary based on our promotional schedule and your level of engagement.

Can I still participate if I have other brand partnerships?

Yes, you can still participate as long as you disclose any existing brand partnerships and ensure there is no conflict of interest. We value transparency and honest reviews from our ambassadors.

What is expected of me as a pet ambassador?

We expect our ambassadors to create high-quality content featuring our products, share their experiences on social media, and engage with our brand regularly.

@ver.vve for more

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